B & W Heating and Cooling (“Company,””we,””us,” or “our”) operates at 3925 Blackburn Rd., Edwardsville, IL 62025 and 398 E. Edwardsville Rd., Wood River, IL 62095. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.bwheatcool.com, contact us by phone or email, or request our HVAC services.
Please read this Privacy Policy carefully. By using our website or services, you agree to the terms described here.
We may collect the following categories of personal information:
Contact and Account Information: Name, phone number, email address, and mailing or service address provided when you request a quote, schedule service, or contact us.
Service Information: Details about your HVAC system, property type, and service history needed to perform repairs, installations, or maintenance.
Communications: Records of calls, emails, texts, or online form submissions you send us.
SMS/Text Message Consent: When you opt in to receive text messages from us, we collect your mobile phone number and your consent status.
Website Usage Data: IP address, browser type, pages viewed, time spent on pages, and referring URLs collected automatically through cookies and similar technologies.
Payment Information: Billing details collected to process payments for services rendered. We do not store full credit card numbers.
We use the information we collect for the following purposes:
– To schedule, dispatch, and perform HVAC repair, installation, and maintenance services.
– To send appointment confirmations, service reminders, and follow-up messages by phone, email, or SMS.
– To respond to your inquiries and provide customer support.
– To send promotional offers, maintenance reminders, and service updates via SMS or email, where you have opted in.
– To process payments and maintain service records.
– To improve our website, services, and marketing efforts.
– To comply with applicable laws and regulations.
B & W Heating and Cooling sends SMS messages through an Application-to-Person (A2P) messaging program. By providing your mobile phone number and opting in, you consent to receive text messages from us that may include:
– Appointment reminders and scheduling confirmations
– Technician dispatch notifications (e.g., “Your technician is on the way”)
– Service follow-ups and satisfaction check-ins
– Seasonal maintenance reminders
– Promotional offers and special discounts (only if you have opted in to marketing messages)
Message frequency will vary. Standard message and data rates may apply. You may opt out at any time by replying STOP to any text message. After opting out, you will receive one final confirmation message and no further texts unless you re-subscribe. For help, reply HELP or contact us at office@bwheatcool.com or (618) 254-0645.
We do not sell, rent, share, or transfer your mobile phone number or SMS opt-in data to third parties or affiliates for marketing purposes.
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers: We work with trusted third-party vendors (such as scheduling software, payment processors, and CRM platforms) who assist us in operating our business. These parties are contractually required to protect your information and may not use it for their own purposes.
Legal Requirements: We may disclose your information if required by law, regulation, court order, or to protect the rights and safety of our company, customers, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Our website uses cookies and similar tracking tools to enhance your experience, analyze traffic, and support our marketing efforts. You may control cookie settings through your browser. Disabling cookies may limit certain website features.
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Service records are typically retained for the duration of our business relationship and for a reasonable period afterward.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to access, correct, or delete information we hold about you. To exercise these rights or ask questions about your data, contact us at:
B & W Heating and Cooling
3925 Blackburn Rd., Edwardsville, IL 62025
Phone: (618) 254-0645
Email: office@bwheatcool.com
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact:
B & W Heating and Cooling
3925 Blackburn Rd., Edwardsville, IL 62025
398 E. Edwardsville Rd., Wood River, IL 62095
Phone: (618) 254-0645
Email: office@bwheatcool.com
Website: www.bwheatcool.com